Conflict Resolution Training
The aim of the Conflict Resolution Training qualification is to provide learners with the knowledge required to manage conflict in the workplace as part of their role and be able to manage their own personal safety. This qualification is aimed at anyone who is required to deal with conflict as part of their role in addition to managing their own personal safety e.g. lone workers.
What You’ll Learn
Conflict Resolution Training and Personal Safety
Learning Outcomes:
1. Understand the terminology used in conflict resolution.
2. Understand the laws that apply to businesses and their employees.
3. Understand the concepts of a safe working environment and how the risk of conflict can be assessed.
4. Understand the use of appropriate methods to de-escalate a confrontational situation.
5. Understand the importance of personal safety.
Course Assessment
Certificate Award
Course Dates & Locations
Suited Professions
- Security Staff
- Youth & Social Workers
- Care Staff
- Enforcement Officers
- Supervisors and Management