Conflict Resolution Training

The AoFAQ Level 2 Award in Conflict Resolution Training and Personal Safety (QCF)

The aim of the Conflict Resolution Training qualification is to provide learners with the knowledge required to manage conflict in the workplace as part of their role and be able to manage their own personal safety.  This qualification is aimed at anyone who is required to deal with conflict as part of their role in addition to managing their own personal safety e.g. lone workers.

The qualification is designed for a variety of sectors and roles which require employees and volunteers to manage potential conflict and their own personal safety as part of their role e.g. dealing with members of the public and fellow colleagues.

What You’ll Learn

Conflict Resolution Training and Personal Safety

Learning Outcomes:

1. Understand the terminology used in conflict resolution.

2. Understand the laws that apply to businesses and their employees.

3. Understand the concepts of a safe working environment and how the risk of conflict can be assessed.

4. Understand the use of appropriate methods to de-escalate a confrontational situation.


5. Understand the importance of personal safety.

Course Assessment

0 Practical Assessments
this can be carried out by the trainer through out the duration of the course

Certificate Award

Externally accredited and certificated by AOFAQ

Course Dates & Locations

We can provide this training course at a date and location of your choice.
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Suited Professions

  • Security Staff
  • Youth & Social Workers
  • Care Staff
  • Enforcement Officers
  • Supervisors and Management

Pre-Requisites

There are no pre-requisites for this training course.

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